Loker Guest Relations Supervisor di Marriott’s Bali Nusa Dua Gardens Denpasar, Bali

Customer related

• Preparing welcome note and welcome amenities; and delegate the task on his/ her absence

• Review notes on PMS system ensuring the below are fulfilled:

  • Membership level

  • Bonvoy level

  • Request

  • Special arrangement

• Provide complete and accurate tracking of all key business indicators related to the Department.

• Guest satisfaction Review

• Maintaining Courtesy Visit logbook and achieve at least 90% out of the occupancy

• Communicating all guests issue and feedback to all related department. Follow up and follow through ensuring issue ahs been handled properly

• Provide support for all team members to ensure a well-balanced and harmonious working environment

• Respond to needs/issues/questions brought forth by guests and team

• Evaluate current processes and suggest improvements.

• Assist in stock control; collaterals, welcome folder, welcome amenities etc.

• Assists to ensure basic necessities for operational needs are ordered, stocked, tracks and replenished; food and beverage requirements, stationaries etc.

Quality Assurance/Quality Improvement

• Monitor the performance of others to ensure adherence to quality expectations and standards.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Communication

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

• Speak to guests and co-workers using clear, appropriate and professional language.

• Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Develop and maintain positive and productive working relationships with other employees and departments.

• Support all co-workers and treat them with dignity and respect.

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Actively listen to and consider the concerns of other employees, responding app

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Other

• Demonstrates total understanding of the culture and processes of the organization.

• Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.

• Participates in formal training sessions offered by management team.

• Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.

• Performs other duties as assigned.

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